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1. How do I contact you with any questions I have?
Email - blazersretail@trailblazers.com
Phone – 503-797-9744 and 1-800-395-9525
Customer Service Hours: Monday - Friday: 9:00a.m. - 5:00p.m.

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2. How do I know that you received my order?
You will receive an e-mail confirmation with your Order I.D., order summary, total, billing & shipping information.

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3. How do I check the status of my order?
Once your order has been shipped, you will receive notification via e-mail. The e-mail will have the scheduled time of delivery, ship details, and the tracking number that will enable you to track your package.

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4. When will I receive my order?
Pending no billing and/or address problems, Next-Day, 2nd-Day, and 3-Day Select orders placed before 11:00AM CST will be processed the same day. All other orders generally ship within 2-3-business days. Actual delivery times depend upon the method chosen for shipment and geographic location. (***Note: No deliveries will be made Saturday or Sunday.***)

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5. Will I have to pay duties and taxes for International shipments?
Yes, all shipments outside of the U.S. will incur some form of duties and/or taxes. We are not responsible for any duties and/or taxes incurred during shipment.

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6. Do you have a return policy?
Yes, we do. Please see our Return Policy Page

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7. How do I return an item?
Please consult our Return Policy page for more information.

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8. Will I have to pay the shipping for the item(s) I wish to return?
Yes, after the shipment is delivered any return shipping costs are the responsibility of the customer. If the item is damaged in transit or mis-shipment has occurred, trailblazers.com will pay all return shipping fees.

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9. Can I make a return at the Rose Garden Arena?
No, the Rose Garden Fan Shop will NOT accept any returns/exchanges from trailblazers.com

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10. Is your site secure?
Yes. We use an SSL certificate issued by VeriSign to assure our customers that trailblazers.com has been authenticated and that confidential transactions are secured by SSL encryption.

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11. Will you sell or share my information and/or e-mail address?
Trailblazers.com will not disclose personally identifiable information about you to any entity outside of the Portland Trail Blazers Organization, unless you authorize it at the time the information is collected.

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